UNC Greensboro

Position Number 998172

Functional Title High Fidelity Wraparound Program Admin

Position Type Research

Position Eclass EP - EHRA 12 mo leave earning

University Information 

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit 

The mission of the Center for Youth, Family, and Community Partnerships is to educate, advocate, and collaborate with individuals and systems to promote the well-being of youth and families.

Position SummaryRe-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration

The Assistant Program Manager for Business and Compliance will enhance The Training Program with business operations within the program, as well as with maintaining quality assurance and improvement measures. This support includes the areas of program support, policy and procedure management, and data reporting and analysis.

• Minimum Qualifications
• Master’s degree and at least three years of relevant professional experience or Bachelors’ degree and at least six years of relevant professional experience.
• Knowledge of quality improvement and risk management principles and procedures.
• Professional experience in at least three of the following five areas (Note: Applicants should detail relevant experience in their cover letter).
• Experience reviewing, implementing, and supporting quality improvement and risk management programs and plans.
• Experience developing and providing technical assistance and training.
• Experience collecting, interpreting, and presenting data.
• Ability to independently formulate solutions and recommendations based on analyses /evaluations, information, and data.
• Experiencing using data to problem-solve and develop a continuous quality improvement process across systems.
• Exceptional verbal written communication skills.
• Proficiency in MS Office.
• Strong analytical and critical thinking skills.

Additional Required Certifications, Licensures, and Certificates 

Preferred Qualifications 

• Certified Risk and Compliance Management Professional (CRCMP).
• Knowledge of relevant laws, legal codes, procedures, and other relevant regulatory standards.
• Experience in the direct provision of oversight of children’s mental health services.
• Ability to work cooperatively by demonstrating professional, ethical and respectful behavior.

Special Instructions to Applicants 

Recruitment Range Commensurate with experience

Org #-Department Center-Youth-Families & Comm - 11504

Job Open Date 01/13/2025

For Best Consideration Date 

Job Close Date 

Open Until Filled Yes

FTE 1.000

Type of Appointment Permanent

If time-limited, please specify end date for appointment. 

Number of Months per Year 12

FLSA Exempt

Percentage Of Time 40%

Key Responsibility 

Program Support

• Essential Tasks
• Guide and assist Implementation Specialists with accessing and using data systems for new HFW teams.
• Monitoring Corrective Action Plans.
• Participate and interpret in Formal Review of Policies, Protocols and Procedures.
• Support with updating audit tools to include quality performance measures.
• Develop and maintain compliance grids.
• Coordinate National Certification and recertification with Implementation Specialist.

Percentage Of Time 25%

Key Responsibility 

Policy, Agreement and Procedure Management

Essential Tasks 

• Develop formal contracts and memorandums with agency providers, LME/MCO and other stake holders.
• Monitor DHHS, DCS and DPS websites for policies posted for review and dissiminate as appropriate.
• Submit new contracts and agreements to DHHS for review.
• Advise and assist with developing and ensuring policies and procedures meet cultural and linguistic best practices.

Percentage Of Time 20%

Key Responsibility 

Data Analysis and Report Preparation

Essential Tasks 

• Develop reports for DHHS and LME/MCOs to include individualized Chart Form/iDashboard team and agency analyses, as well as supporting the submission of quarterly and annual reports.
• Identify trends and meet with necessary stakeholders to address concerns.

Percentage Of Time 15%

Key Responsibility 

Other Duties

Essential Tasks 

• Perform other programmatic duties and assignments within CYFCP as needed.

Physical Effort Hand Movement-Repetitive Motions, Hearing, Talking, Lifting-30-60 lbs.

Work Environment

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