Customer Services Executive Internship

Monsanto Company

Customer Services Executive Internship-01NC9


Job Purpose:


·         Complete Support and Execution of the Order Management Processes – Sales Force/E.CIP – SAP (OTC Processes)

·         Provide Administrative support to Commercial teams - Order analysis/status.

·         Support Marketing programs.



Key Responsibilities:

1.      Receiving and Processing Orders in SAP

·         Complete OTC Processes.

·         Consignment Order management.

·         Exports SAP Order Management.

·         Manage Order mail box.

·         Manage the Order bank for completeness. (Open Orders)

·         Provide daily reports to Commercial on Order status.

·         Close gaps on Orders and versus Product availability.

·         Liaise with Credit team and Commercial to close Gaps on Credit Block Orders including pending initial Credit block. 

2.      Execution of the Inventory Management & Control Process (Consignment points)

·         Product Allocations and planning.

·         Inventory Transfers Order Processing to Consignment points.

·         Inventory Reconciliation at Consignment points.

·         To be involved on overall Inventory Counts at warehouses.(On request, independent view)

3.      Production positioning – working close with Inbound / Outbound Logistics on moving inventory to distribution plants based on demand.

4.      Budget Process (

·         Execution of Commercial Budget numbers.(SF)

5.      Inventory allocations.

·         Sales force product allocations.

6.      Marketing  Programs

·         Support and Execute Marketing programs.

7.      Revenue Recognition & SOX

·         Ensure Revenue Recognition within Monsanto Policies.

  1. Other General : To be involved in the following Areas as and when required.

    1. Filing (Be part of General office filing and own filing)

    2. Involvement in Account Reconciliation

    3. To be involved in audit processes.(internal and External audits)

    4. Assist with Seed processes when the need arises

    5. Attend Regional Commercial meetings and Commercial kick-off meetings.

    6. Attend and Provide Training as needed. (SAP/SF)

    7. Participate in ES&H activities.

    8. Inter Department Liaison :

                                                              i.      Credit Control, Finance

                                                            ii.      Commercial ,Supply Chain teams.

                                                          iii.      Any other when needs arises.

  1. To be flexible when called on to assist within reasonable limits in other areas in the company and/or other processes not listed in this job description.




Key Result Areas:

  • Liaise with the Commercial teams to ensure area budgets are achieved.

  • Liaise with Credit control.

  • Liaise with the Finance team in all areas which impacts finance

  • In conjunction with the Technical team ensure Customer complaints are dealt with and settled as quick as possible as well as make product available for Test and Trials.

  • Ensure product availability for Research and Development.

  • Building stronger Customer Relations internal and external.

  • Focusing on Key Customer Account Management/Planning.

  • Adherence to the Monsanto Pledge and Operating Principles.

  • Compliance to ESH. 

Knowledge and Skills:

  • Minimum of 3 years experience in Supply Chain Order Management, Logistics and  Inventory Control and Management.

  • Diploma in Supply Chain Management.

  • Strong understanding of Accounting.  Diploma in Accounting is an advantage.

  • Computer Literacy is a must with SAP as an advantage.

  • Knowledge of the Agricultural business is an advantage.

  • To be able to work under pressure and flexible on working hours especially during season times.




 Customer Operations & Support

Primary Location

Africa-South Africa-Springs-Springs


 Asia Africa HR_51182632



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Confirmed 12 hours ago. Posted 30+ days ago.

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