We are looking for a motivated and technically driven Support Technician for our Global Expert Technical Support team, for a highly motivated and resourceful engineer.

You will be part of a closely knit team, working in an inspiring atmosphere at Schneider Electric in our new premises in Lund, Sweden with many different growth opportunities.

 

Role Description

You will offer support and assistance to Advanced Level support teams and field engineers at our branch offices and affiliates worldwide for our BMS systems for building automation that monitors and controls systems such as heating, ventilation, air conditioning, access & security etc.

 

To be successful in this role, you need to be a creative and talented person who is challenged by complex technology and driven by learning new things.

We are looking for someone who thrives by helping others, including co-workers, to resolve complex technical issues.

You are an organized, multi-tasking individual who prioritizes tasks efficiently and quickly learns new products and technologies.

 
Requirements
  • Knowledge of HVAC and automation systems is preferable.
  • Knowledge of Schneider Electric's Buildings Business products would be advantageous; however, training will be provided.
 

Essential Duties and Responsibilities

Provide in-depth technical support to regional advanced support teams, field engineers at our branch offices and affiliates worldwide in a timely manner.

  • Investigate reported software and hardware faults and document the findings.
  • Work with our Research and Development (R&D) teams and Marketing to solve product issues
  • Conduct on site investigation for product issues.
  • Log all support activity into the CRM system.
  • Assist with testing of existing and future products.
  • Assist other team members in day-to-day technical or administrative issues, as required.
  • Maintain a tidy and professional appearance, both in and out of the office.
  • Good English communication skills, verbally and written.
  • In-depth knowledge of computers in a Windows environment.
  • Structured trouble-shooting skills for complex issues.
  • Capable of working with people who have varying technical and product knowledge.
 

Our offer to you is a position with a high level of autonomy and freedom combined with responsibility. You will work for a market leading international company with good profitability and attractive development possibilities.

 

For questions regarding this position please contact recruiting manager Mathias Björkander tel: +46 10 478 2559 tel. Questions related to the recruitment process should be directed to Liselott Wigstrand Tuvesson, tel. +46 725 200 797. Our union representative for the Unionen is Fernando Cano Campart, tel +46 767 697 596 and for Sveriges Ingenjörer Erdinc Süleyman, tel +46 10 478 2626.

 
Application

Read more about us and apply for this position at www.schneider-electric.se/jobb. We process the applications continuously and like to see you submit your interest as soon as possible.


You are welcome to submit your application!

 

At Schneider Electric, we call this Life Is ON. For more information: www.schneider-electric.se/jobb

 


Primary Location

SE-M-Lund

Schedule

Full-time

Unposting Date

Ongoing

Read Full DescriptionHide Full Description
Confirmed 14 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles

One Step Register
Need an account? Sign Up