Customer Service Representative

Maui Jim

Industry
Experience
Responsibilities
Workhours

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.  

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is:

To answer incoming telephone inquiries from our customers in a timely, courteous, and efficient manner.

In order of importance, the principle responsibilities and duties of this position are:

  • Continually seek improvement in every aspect of the position.  Perform better today than yesterday.

  • Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer.
  • Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed. 
  • Utilize Company training materials to gather information and execute Company policies and procedures.
  • Successfully complete training to be familiar with Maui Jim product as well customer service systems, processes and policies.
  • Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts.
  • Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues. 
  • Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner
  • Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers.
  • Consistently maintain performance that meet or exceed Maui Jim standards in monitoring, adherence, and training.
  • Remain open-minded and positive when taking suggestions from Leads & Supervisors.

Other Duties:

  • Project a professional image to our customers.
  • Perform other work related tasks as requested or required.

Work Shift: 

Education:

High School

Required Skills:

Communication, Problem Solving, Quick learner with ability to retain information., Strong attention to detail, Teamwork

Special Physical Requirements (If Applicable):

  • Ability to work on a computer terminal.
  • Ability to receive incoming/place outgoing phone calls.
  • Ability to type or key data into the computer.

Special Language Requirement (If Applicable):

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Confirmed 5 hours ago. Posted 30+ days ago.

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