Company Type

Job Description

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

The Business

Investment, Risk and Reinsurance

Our sophisticated approach to risk helps clients free up capital. We work in close concert with investors, reinsurers, and insurers to manage the equation between risk and return. Blending advanced analytics with deep institutional knowledge, we reveal new opportunities to maximize performance.

Insurance Consulting & Technology

As an advisor to more than three-quarters of the world’s leading insurers, Willis Towers Watson’s Insurance Consulting and Technology (ICT) business is the industry’s leading risk specialist and a leader in financial modelling. We have more actuaries and Chartered Enterprise Risk Analysts serving the insurance industry than any other professional services company.

The Role

Willis Towers Watson operates a number of outsourced actuarial function projects for a variety of Life Insurance companies in the UK.

As the new and only Operations Manager, you will have responsibilities across the whole portfolio of projects and ensuring they are operating efficiently and effectively with scope to steer the direction of the role and create value.

The outsourcing team is a dedicated, diverse and high-performing team with a strong team mentality.  You will be an integral part of this team and involved in all aspects of the delivery.

You will report to the Outsourced Services Director.

Key aspects of the role are:

  • Managing the resource profile of the portfolio and ensuring we have suitable capacity to meet the services.  Proactively seek to move resources across projects to fulfil changing resource demands and achieve maximum utilisation of the team.
  • Support the delivery team with project management where required (e.g. helping to set up an annual plan but then handing it over to the team to monitor and maintain).
  • Manage the financials of the portfolio and report to the Service Director with key performance metrics and analysis of them.  This will include monitoring delivery versus targets, preparing management information and analysing actuals vs budgets to assess where issues might need to be investigated.
  • Engaging with the team, understanding strengths and weaknesses and helping to co-ordinate them to get the best performance.
  • Liaise with the clients directly to understand and formalise reporting timetables and schedules of delivery.  Be a point of contact for them with queries around services and deliverables.
  • Identify areas where the service to clients could be improved and/or expanded.
  • Demonstrate leadership skills and provide direction and guidance to the team.
  • Scope and project manage any special projects in conjunction with Client Managers and Systems Development teams.

Ensure professional excellence and best practice is being followed across the portfolio. 

Job Requirements

The Requirements

• Demonstrable experience of Operations Management or Project Management role with responsibility for service delivery and client facing responsibilities.
• Relevant professional qualification – PMI / CII or equivalent industry standard.
• Strong interpersonal skills to include good written and verbal communication and presentational skills.
• Excellent time management skills and the ability to multi task, controlling multiple concurrent projects.
• Computer literate including competent IT skills with Microsoft Office products.
• Demonstrable problem solving and analytical skills relevant to a management role.

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.

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Confirmed 30+ days ago. Posted 30+ days ago.

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