About the Team:
The Customer Operations Team at AppDirect drives our channel and partner support programs. AppDirect provides world-class relationship management and consultation to the companies it partners with to launch new marketplace; independent software vendors (ISVs) who integrate into the platform can benefit from our execution. We provide the implementation of core products, strategy, and expertise for all of our users.
As a Technical Support Engineer, you are an experienced and detail oriented person capable of providing world-class technical assistance - including issue escalation, investigation, and resolution skills - for our channel partners and app developers. You are highly technical, and have the ability to trouble shoot and resolve complicated issues associated with enterprise grade SaaS platforms. You should also have a successful history of working with Engineering and IT Operations teams to diagnose and fix tickets in a time-sensitive manner, always with an an eye to ensuring partner satisfaction
AppDirect is the leading platform for selling, distributing, and managing cloud-based products and services. Its flexible, modular technology enables organizations of all sizes to get to market quickly and cost effectively with an offering that meets their individual business needs. AppDirect-powered marketplaces, billing, distribution, reselling, and premium technical support services help providers—including Comcast, ADP, Zendesk, Deutsche Telekom and others—connect more than 30 million businesses to solutions from Microsoft, Google, GoDaddy, and more. AppDirect is headquartered in San Francisco with 13 global offices.
We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.