The Technical Engineer Manager is responsible for managing technical support teams, providing in-depth subject matter knowledge to our customer base, and to various departments within Avalara for multiple products. This involves working directly with engineering and product management to ensure timely customer communication, driving rapid issue resolution.
As part of the Technical Assistance Center (TAC), you will take ownership of technical issues and be expected to live by our ‘Cult of the customer’ philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals, and contributing to an environment of accountability, growth, and positive employee morale.
Qualifications (absolute must haves walking in the door)
Preferred Qualifications (great to have but not absolutely necessary)
Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.
Avalara offers hundreds of pre-built connectors into leading accounting, ERP, ecommerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns, and manages millions of exemption certificates and other compliance related documents.
A privately held company, Avalara’ s venture capital investors include Sageview Capital, Battery Ventures, Warburg Pincus, Technology Crossover Ventures, Arthur Ventures, and other institutional and individual investors. Avalara’s headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at: www.avalara.com