Cruise Consultant

Expedia

Interests
Industry
Experience
Workhours
Cruise Ship Centers International

Reporting to the Vice President of Consumer Sales, you will be responsible for the day to day sales within the Paradise – Corporate Call Center as well as the growth of past client’s sales, by engaging with our Navigators Approach sales system, to build more repeat and referral business to develop our “Customers For Life”.

Responsibilities:

  • Answering inbound sales calls from our normal ECSC websites & promotion, as well as Contracted program such as TD Visa and RBC programs: Hours of Operation, Customer Service Levels, Center and Staff Appearance, and in alignment with the company’s values.
  • Communicate with the Cruise & Land suppliers, online and by phone, as needed to ensure maximum sales opportunities & high customer service.
  • Maintain knowledge levels of all suppliers, including Cruise & Cruise tours, Land & Hotel, Insurance and Shore excursion suppliers, in order to present them confidently to all clients.
  • Ensuring maximum participation for all ”in-center” training as well the learning opportunities available to all CCC & ICs, as the Weekly & Product Webinars, and the Monthly Team Meeting.
  • Local execution of staying in touch with our past clients, and marketing initiatives such as Cruise Nights as well as our company’s core promotions – One Day Sale, World Explorer Event etc.

Desired Skills & Qualifications:

  • Certified Travel Consultant (CTC) or do you hold a Travel School certification
  • 3-5 years’ experience in Retail Travel Sales
  • Ability to build excellent working relationship with local supplier Reps
  • Experience working on commission based sales programs
  • At least 2 of those 4 experiences: Travel agency working experience; Call Centre experience; Direct Sales exposure; P/L responsibility
  • Strong user of the MS Office Suite and ability to learn new programs
  • Familiarity with cruise line portals such as POLAR and Cruising Power

If the above description sounds like you, and you share our values of Teamwork, Integrity, Respect, Dedication, and Fun, then we want you on our team!

Our cultural norms are what make us Expedia:

We believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous. Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together. Like our company, these norms will evolve.

We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards.

We surface difficult issues quickly, we act, we learn.

We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve.

We believe in the Scientific Method. Everyone’s ideas are equal in the face of hard data. We use data to guide but not define our actions.

We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously.

We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others.

The projects you work on at Expedia will improve the experience of millions of travelers worldwide and help connect people through the power of travel.

*LI-JL2

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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Confirmed 5 hours ago. Posted 30+ days ago.

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