Product Manager



Zapponian [noun|employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.

Bold [adjective|not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

Perks [noun|the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% discount.

1990s [noun|a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.

Scout [noun|you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.

What you’ll be doing:

Addicted to solving problems? So are we. We are looking for a customer driven problem solver at Zappos. Help take an endless variety of Zappos initiatives to new heights in a fast-paced, highly collaborative environment, which encourages you to wear many hats. Your mission, if you choose to accept it, is to put Zappos (and your direct team) in the best position to succeed. Interested? Let’s talk :)


As a Product Manager at Zappos, you will focus on our biggest customer problems across our digital customer experience. You’re the kind of person who falls in love with the problem while driving discovery of solutions with your Zappos Family. You will work closely with our user experience, engineering, finance, customer service teams (and more) to solve customer problems. You are a tireless, business analyst/consultant, UX champion, and technologist who works back from the customer and drives invention on their behalf. There will be endless opportunity to ideate and execute on roadmaps spanning web, mobile, and internal products. Put your lab coat on, we got a stack of hypotheses to prove (or disprove).


What you’ll bring to the table:

  • Super powers of hypothesis ideation, KPI definition, and success measurement.
  • Exceptional analytical skills coupled with strong communication skills that move and inspire (evangelize a vision through empirical evidence).
  • Craft user stories like an artisan -- inspire others and highlights key supporting artifacts.
  • Craft easy to consume documentation communicate results, ideas, and actionable insights.
  • Greatest show woman/showman – present and celebrate ideas, insights, and results that best represent you, your team, and the goals behind it.
  • Ruthless prioritization skills -- the product sense to identify great vs. good ideas to make tough decisions and the execution ability drive our products forward.
  • Grit and tenacity to move the team and project forward, there is no job too big or too small.
  • 2+ years of experience shipping consumer facing products while working across an abundance of roles and stakeholders (up the chain, down, and sideways).
  • 5+ years of experience, preferred.
  • Bachelor’s degree or higher in a technical, business, or marketing related field.
  • Master’s degree, preferred.  

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Confirmed 20 hours ago. Posted 30+ days ago.

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