QA Automation Test Engineer – Big Data
Founded in 2001, ForeSee is the pioneering leader in Voice of Customer (VOC) solutions. More than 2,000 companies worldwide -- in retail, government, financial services, and other industries -- have transformed their customer experience (CX) into a strategic and rigorous business discipline that delivers economic impact. Only ForeSee offers a multi-patented algorithmic approach to CX measurement, access to an unmatched 175 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements.
ForeSee is in a period of rapid growth and is investing heavily in engineering, sales, and marketing to meet the evolving needs of our clients. A subsidiary of Answers Corporation, ForeSee is headquartered in Ann Arbor, MI and has offices in San Francisco, New York, St. Louis, Cleveland, Vancouver, and London.
Your Impact in this role:
You will have ownership for delivering:
Required skills needed for this role:
Qualities that will make a difference:
Words from our VP of Software Engineering, Product & Technology:
“Customer Experience (CX) measurement and analytics is an interesting area. ERP systems have brought order to the back office and CRM systems to the front office. CX is an obvious next area for any company to get organized to provide the ability to effectively measure its impact on company performance, way better than it currently can.
ForeSee is in a great position to become the standard for CX much in the way SAP is the standard in ERP and Salesforce.com in CRM. CX data is compelling. It is about people’s experiences, something more exciting than business processes or customer records. ForeSee is a long-time leader in CX measurement. We have 15 years of experience. The company has grown 40% year of year growth since its inception in 2001. We have collected 100s of millions of data points on customer experiences
We are early adopters of technology. Our whole infrastructure is in the cloud. This means for all practical purposes unlimited compute and storage capacity.
I am convinced that AI will do to today’s software what Client/Server did to the mainframe in the 90s and SaaS to on premise systems in the 00s. We are investing heavily into all layers of a new Analytics and AI platform. It is based on our cloud infrastructure, uses a standard lambda architecture with several specialized data stores, and handles real-time as well as batch data processing. On top of this, we are building entirely new algorithms and applications to analyze and optimize customer experiences”
Market Competitive Benefits and Perks:
Answers Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.