Graduate Pension Analyst

Willis Towers Watson

Company Type

Job Description

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

The Business

We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans.

Administration Solutions focuses on administering client retirement schemes and benefit programs, which include defined benefit schemes, defined contribution schemes, employee choice schemes, stock plans, medical plans etc. 

We are part of the Retirement Line of Business and support our Retirement consultants in delivering advice to clients on design, funding, investing, and governance of their retirement schemes/employee benefit programs.

The Role

Assist managers in the handling and processing of clients' staff benefit scheme administration and other support services which includes keeping members’ records, calculating contributions, processing investment switching and terminations, issuing benefit statement, assisting clients with statutory compliance for their schemes etc.


Performance Objectives:



  • Meet clients’ day-to-day administrative needs with respect to the benefit schemes
  • Understand the client’s plan documents and operation processes
  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
  • Participate in special projects as needed


  • Ensure all activities are processed in a timely and accurate manner
  • Follow and update plan processing and administrative documentation
  • Maintain complete and accurate work papers and audit trails
  • Conduct research on clients’ and members’ questions and plan issues


  • Meet billable hours goals as agreed 


  • Build relationships internally and collaborate effectively

Job Requirements

The Requirements

  • A Bachelor’s degree holder (Fresh Graduates are welcomed)
  • Customer services and operations experience on MPF/ORSO retirement schemes is a plus
  • Able to work independently as well as contribute effectively as a team player
  • Details oriented and well-organized, able to handle a variety of tasks and meet tight deadlines
  • Able  to communicate effectively with a strong customer service focus
  • Strong mathematical aptitude, proven analytical and problem solving ability
  • Good communication skills in both English and Chinese (Fluent in Cantonese is a MUST)

Proficient in Microsoft Office (specifically Excel and Word)

Read Full Description
Confirmed 30+ days ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles

One Step Register
Need an account? Sign Up