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Flatirons Solutions is looking to fill a Technical writer lead role for our Engineering Operations Organization in Chennai, India. Join us as we apply world-class software engineering practices to solve complex Content Lifecycle Management (CLM) problems in some of the most interesting problem spaces in industry today.

Our solutions are used in a wide range of functions within organizations in the aerospace and aviation industry, including: technical engineering change order management, documentation authoring and publishing, flight operations manuals, data archiving, and other workflow, documentation and maintenance products.

Flatirons India is recognized as one of the best medium-sized companies to work for in 2020, 2021, and 2023 by the Great Place to Work® Institute.

Role Summary

The Lead Technical Writer develops, researches, and revises end-user documentation and other technical documents for the company’s enterprise software products in accordance with project requirements.

Responsibilities

Technical Writing

  • Use your passion for continuous improvement to help create quality best practices across the organization
  • Write procedures and technical documentation for multiple projects and products: technical accuracy is compulsory.
  • Revises technical content of existing manuals specified by technical subject-matter experts.
  • Participates in Agile-focused project team planning, estimating, requirements definition, writing assignments, and review cycles.
  • Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
  • Understands and adheres to all requirements of the Quality Management System and Information Security Management System.

Supervisory Duties

  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; setting and evaluating work goals and objectives; evaluating performance; rewarding and recognizing employees; addressing complaints and resolving problems all with a focus of acquiring and retaining a highly skilled and motivated work force.
  • Drive the company culture by promoting the values.
  • Responsible for writing performance reviews, mentoring and working with individual employees to improve work and/or behavior, receiving time off requests, etc.
  • Coach, mentor, and motivate team members and influence them to take positive action and accountability for their assigned work.
  • Ensure that all direct reports are trained and capable of performing the tasks assigned.

Competency

  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Capable of writing detailed theory of operation.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Requirements

Education/Experience

  • Bachelor's Degree and or a minimum of 4 years of related experience in lieu of a degree
  • Overall 8 years experience in software technical documentation
  • Minimum of 3 years demonstrated people management skills. Previous experience managing a team remotely is preferred.
  • Experience with S1000D, ATA2200 and/or MIL-SPEC specifications.
  • Experience with DITA, Grammarly and AI tools that helps to improve quality of documentation
  • Previous use and/or knowledge of Oxygen and/or Arbortext Editor required. .
  • Ability to read, analyze, and interpret technical procedures and technical manuals.
  • Ability to effectively present information and respond to questions from managers, team members, and customers. Familiar with Simplified Technical English.

Computer Skills

  • Proficiency in MS Office applications including Microsoft Excel.
  • Strong familiarity with project management software.

Flatirons Offers

An exciting job in a global atmosphere working with state-of-the-art technology, talented, dedicated, and experienced colleagues, and world-class, technology-driven customers. Flatirons is the type of organization where you will be able to have a significant impact in a growing marketplace, make yourself heard, and contribute to our overall success. We offer you a competitive salary and benefits, as well as a high degree of independence and flexibility.

About Flatirons

Flatirons Solutions India Private Ltd. is owned by Flatirons Solutions, Inc. headquartered in Boulder, USA, and we are on an expansion course. For more than 25 years, our many professionals across North America, Europe, and Asia have applied our strong domain expertise and technical know-how to develop, implement, and run content lifecycle management solutions that are critical to some of the world’s largest corporations, government agencies, and defense organizations. Our organization is characterized by openness, mutual respect, will, and ability to succeed and – not least – the courage to challenge the status quo. We celebrate our differences and believe that our diversity, positive attitude, and dedication can make us overcome all challenges. Together, we can achieve great things.

Visit us and apply at www.Flatironssolutions.com

Check us out at https://www.linkedin.com/company/flatironssolutions/

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Confirmed 2 days ago. Posted 10 days ago.

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